TRANSPARENT GUARANTEE
Digital Products Refund & Replacement Policy
Last Updated: October 2026
1. Refund Eligibility for Digital Products
Because digital credentials are intangible and immediately accessible upon purchase, full monetary refunds are issued strictly when credentials cannot be provided or cannot be activated due to seller technical faults within 24 hours of purchase.
2. 30-Day Replacement Guarantee
If an account experiences technical failure within the 30-day warranty period and adheres to device limits, a 1-to-1 replacement account is provided within 12 hours of reporting to support.
3. Excluded Scenarios
• Change of mind after credentials have been revealed or delivered.
• Exceeding permitted device limits (more than 1 mobile + 1 laptop).
• Modifying primary account email or password against seller instructions.
4. Filing a Claim
To request assistance or a replacement, contact our WhatsApp support with your Order Number (#CAP-XXXXXX).